3/1/2024 0 Comments Quickbooks logo with stop sign![]() Hi there, recognize the urgency of being able to upload a logo on your business sales forms. If you have any other issues or concerns, please let me know in the comment section. I appreciate your patience while we're working on this. This article provides the steps on how to start the web in clean slate: How do I clear my browser cache and temporary Internet files? Large data in the history can cause potential issues within the program. Once successful, clear the browser's cache to refresh the system. Select the logo you want, then hit Save.In the Design tab, click on Make logo edits, then press Add a logo.Locate and tap the Edit link for the invoice template.Go to the Gear icon, and select Custom Form Styles.Open Google Chrome then paste on the search panel.Opening your account in a Google Chrome browser and uploading the logo can also help. Note: If your logo is CMKY-formatted, convert it into an RGB image using tools (such as Adobe Photoshop) before you upload it to QuickBooks Online.Ĭheck out this article for more information about importing logos: Add, customize, or remove logos on sales forms. It has to be 24-bits or less in bit depth (or color depth).In the meantime, you may check the file if it meets these requirements: Click the (?) Help menu at the top right section of your QBO Dashboard.Provide the investigation number INV-38488. ![]() They can add your account to our notification list to receive live updates when fix is available. If you haven't contacted our Phone Support Team, I suggest doing so. They are running some diagnostics to identify what's causing this particular issue to provide a permanent fix as soon as possible. This issue is something our engineers are looking into. Thanks for joining the discussion, know that having to go through multiple troubleshooting and not having any of them work can be time-consuming when you have more important things to do. If there's anything else that I can help you with, please let me know in the comment section down below. Know that you can always visit our Help Articles for QuickBooks Online in case you need some tips and related articles for your future tasks. Then, log back into your account and your logo from there. However, if you still received the same error message, let's switch and use a new browser application. Also, your browser can start from scratch and improve your QuickBooks Online browsing experience. If you can do so without any issues, you can clear your browser's cache to optimize it. Once completed, you can log back into your account and upload your logo. To start with, let's begin by accessing your account in a new incognito or private window of your browser to check if the issue is related to your current browser or not. Thus, let's perform some browser troubleshooting steps so we can add and upload it successfully. Your browsing history can be the reason why you're unable to add and upload your logo.
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